This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service, and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
What the terms in this policy mean
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Collecting & using your personal data
Personal Data
While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You. This may include:
- Email address
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device's unique ID, Your mobile device's IP address, Your mobile operating system, the type of mobile Internet browser You use, and other diagnostic data.
Cookies & tracking technologies
We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
Technologies We Use
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company to count users who have visited those pages or opened an email and for other website statistics.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Where required by law, we use non-essential cookies only with Your consent — which you can withdraw at any time.
Types of Cookies We Use
How we use your personal data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account and Your registration as a user of the Service.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased.
- To contact You by email, telephone calls, SMS, or other forms of electronic communication regarding updates or informative communications related to the functionalities or contracted services.
- To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those you have already purchased or inquired about, unless You have opted not to receive such information.
- To manage Your requests to Us.
- For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.
- For other purposes such as data analysis, identifying usage trends, and evaluating and improving our Service, products, services, and marketing.
We may share Your Personal Data in the following situations:
- With Service Providers: to monitor and analyze the use of our Service, or to contact You.
- For business transfers: in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
- With Affiliates: We will require those affiliates to honor this Privacy Policy.
- With business partners: to offer You certain products, services or promotions.
- With other users: if Our Service offers public areas, shared Personal Data or interactions may be viewed by all users and may be publicly distributed.
- With Your consent: We may disclose Your Personal Data for any other purpose with Your explicit consent.
How long we keep your data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy — to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data.
| Data Category | Retention Period | Reason |
|---|---|---|
| User Accounts | Account duration + up to 24 months | Post-termination issues & dispute resolution |
| Support Tickets & Correspondence | Up to 24 months from ticket closure | Follow-up inquiries, service quality & legal claims |
| Chat Transcripts | Up to 24 months | Quality assurance & staff training |
| Website Analytics Data | Up to 24 months from collection | Trend analysis |
| Server Logs | Up to 24 months | Security monitoring & troubleshooting |
We may retain Personal Data beyond the stated periods for legal obligations, legal claims, at your explicit request, or due to technical limitations in backup systems. When retention periods expire, We securely delete or anonymize Personal Data. In some cases, We convert Personal Data into anonymous statistical data that may be retained indefinitely for research and analytics.
Transfer of your personal data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in Your jurisdiction.
Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.
Delete your personal data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section. You may also contact Us directly to request access to, correct, or delete any Personal Data You have provided to Us.
Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
When we disclose your data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of your personal data
The security of Your Personal Data is important to Us. While We strive to use commercially reasonable means to protect Your Personal Data, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot guarantee its absolute security.
Detailed information on processing
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their own Privacy Policies.
Usage, Performance & Miscellaneous
We may use third-party Service Providers to maintain and improve our Service.
Children's privacy
Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Changes to this privacy policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective, and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.